State Farm® Insurance Agent Angela Roudez

"I have been with this office since 2019. The experience was acceptable during the first two years, but it steadily declined after that. My payments began changing frequently and increased significantly, despite having no accidents or tickets. In June 2025, autopay stopped working for my auto insurance while continuing to work for my life insurance, even though both policies were linked to the same card. As a result, I had to repeatedly contact the office for assistance. I was repeatedly told that autopay should resume, but payments continued to require manual processing each time. The issue was consistently blamed on my bank, even though my life insurance payments continued to process without any problems on this same card. I contacted my bank directly and was informed there were no issues on their end. It made no sense that one payment would be blocked while the other continued without issue. I dealt with this problem for several months. In October 2025, my payment amount unexpectedly doubled without prior notice, and the office was unable to explain why this occurred. I chose not to make both payments, as the situation resulted from an unresolved error that originated within the office. My payments had worked fine previously, which made the sudden failure of autopay on only one policy even more concerning. Throughout this process, I encountered repeated excuses, a lack of accountability, and difficulty reaching anyone for meaningful assistance. I often felt my calls were avoided rather than the issue being actively resolved. I was also later informed that I should have been receiving Drive Safe credits toward my bill, which I never received. Overall, this experience was extremely frustrating and unprofessional. I did not feel supported or valued as a long-term client. I wouldn’t recommend this location to anyone."

"I have been with Angela for a several years, my car and home are with her agency. H er staff is very profesional. Angela always calls back and helps you go thur everything so you get all your discounts.she understands her clients needs and works with you."

"I didn’t realize how much I was overpaying on my old auto insurance… My agent Brenda Roman helped walked me through it and I received an amazing quote! Highly recommend"

"Angela Roudez, is our agent and they are always available for our insurance needs. Regina gives excellent customer service and she allows up whenever something is pending. Thank you Angela and Regina, appreciate your service. Recommended for your Insurance needs. Helpful and reliable."

"I am experiencing extreme financial hardship! Dan of Angela Rodez State Farm Agency delivered exceptional customer service by following up phone calls and searching for the best resolution for my issues. He was able to get me back on track with my policy which has taken stress away during this challenging time. Thank you Dan!"

"Spoke with State Farm representative Kimberly in regards to processing my car insurance payment. Kimberly was very kind, courteous, and polite while helping me process my payment. I'm sure Kimberly is a joy to work with."

"Very poise and courteous great customer service"

"Dan when above and beyond expectations when I called in with questions in regards to my policy. Excellent customer service!!"

"Angela and her team are always helpful, responsive and make me feel like a valued customer."

"Dan Carroll in this office is wonderful - friendly, responsive, and effective!"

"Angela Roudez State Farm and her team member, Dan Carroll provided outstanding customer service!"

"Helpful and easy. Couldn’t ask for more."

"I’ve had a great experience in our 15+ year relationship. Angela is a great communicator and easy to work with. Any questions or concerns are always promptly addressed."

"Kimberly was super helpful and took the time to answer my questions. Great experience!"

"Kimberley was very prompt and answered all my questions ! She treated me with the upmost service and provided an easy and stress free consult !"

"Ms. Angela from State Farm has a beautiful spirit with a warm and very pleasant energy, all while providing great quality customer service and care with knowledge of different insurance policies. Her time and assistance is greatly appreciated and I would easily recommend her to anyone looking to get a policy started.. Thanks a bunch Ms. Angela."

"Kimberly was great 👍 Thank you for your speedy assistance!!"

"Dan was an absolute lifesaver! He was super patient and answered all my questions with ease. What really impressed me was that when I called him back to follow up, he remembered me and my situation. That kind of personal touch is rare and really made a difference. I highly recommend him and appreciate his professionalism and care."

"I have had State Farm for over 10 +yrs, and Angela and her awesome team have always been so helpful . They always address all of my concerns professionally and are quick to solve any issues. I highly recommend their services."

"Consistently Great Service!!! I always had excellent experiences with Angela Roudez's State Farm agency. Over the years, every team member I worked with was professional and knowledgeable. The most recent agent I spoke with was Dan, and he was fantastic. He provided a thorough review of my bundled home, auto, and life insurance policies, ensuring everything was up-to-date and that I was getting the best possible value. He was patient, clear, and took the time to answer all my questions. My interactions with him were a perfect example of the consistent, high-quality service this agency always delivered. I never had to worry about my coverage because this team was always on top of it. I highly recommended them to anyone looking for reliable and personal insurance service."

"Angela Roudez, I am thankful for the professional service that I have been receiving from you all of the years as a client. The timeliness to ensure I have everything up to date, information about any changes to my policies and questions have always given me confident to continue having you as my Agent."

"Angela and her team are always extremely helpful and super-fast in their response. Dan just took care of my most recent need and provided great guidance, as usual. Great customer service!"

"Angela was transferred my accounts last year after my previous agent passed away. She scheduled this meeting to check on my policy needs, and helped me understand ways to improve my elections to enhance coverage on one policy and save money on another policy. We also discussed the likely impact of announced increases in premiums for homeowners across the state. I really appreciated that this was not about selling more or selling up, but rather about my needs. Great service."

"Dan Carroll spent much time answering all my policy and premium questions. Dan was not only extremely patient and helpful, but he really went over and above in explaining my family's insurance coverage and helping us find ways to mitigate and manage costs in light of our specific circumstances. Dan really knows the ins and outs of the insurance business. Moreover, he is wonderful at working with customers and making matters less stressful. I highly recommend going to Dan for your insurance needs!"

"My family has always had a great experience with Angela’s office, Kimberly is always so helpful!"