State Farm® Insurance Agent Angela Roudez

"Christopher was a great help in assisting me with my auto insurance today"

"The representative Mr. CHRISTOPHER JOHNSON was very helpful. Goog job assisting."

"I recently relocated out of illinois and canceled 2 policies, they never canceled the first time, reinstated the policy without my permission both at separate times. They’re so quick to take your money but give terrible service when its time to move one. I needed to call back twice to ensure it was canceled."

"I had a great experience with State Farm agent Christoper!!!"

"Very knowledgeable agent"

"I'm changing my rating because of the incompetence I've dealt with while trying to cancel my insurance. Despite being told by the branch that my policy was canceled, I was hit with a "missed payment" email three weeks later. Terrible communication and zero internal coordination. Save yourself the headache."

"Great customer service"

"The Agent was very helpful with my concerns."

"Dan was very helpful and a pleasure to talk to. Thanks for the great service."

"Kimberly is an asset to this office! She went over and beyond to assist me with some State Farm issues."

"I have been with this office since 2019. The experience was acceptable during the first two years, but it steadily declined after that. My payments began changing frequently and increased significantly, despite having no accidents or tickets. In June 2025, autopay stopped working for my auto insurance while continuing to work for my life insurance, even though both policies were linked to the same card. As a result, I had to repeatedly contact the office for assistance. I was repeatedly told that autopay should resume, but payments continued to require manual processing each time. The issue was consistently blamed on my bank, even though my life insurance payments continued to process without any problems on this same card. I contacted my bank directly and was informed there were no issues on their end. It made no sense that one payment would be blocked while the other continued without issue. I dealt with this problem for several months. In October 2025, my payment amount unexpectedly doubled without prior notice, and the office was unable to explain why this occurred. I chose not to make both payments, as the situation resulted from an unresolved error that originated within the office. My payments had worked fine previously, which made the sudden failure of autopay on only one policy even more concerning. Throughout this process, I encountered repeated excuses, a lack of accountability, and difficulty reaching anyone for meaningful assistance. I often felt my calls were avoided rather than the issue being actively resolved. I was also later informed that I should have been receiving Drive Safe credits toward my bill, which I never received. Overall, this experience was extremely frustrating and unprofessional. I did not feel supported or valued as a long-term client. I wouldn’t recommend this location to anyone."

"I have been with Angela for a several years, my car and home are with her agency. H er staff is very profesional. Angela always calls back and helps you go thur everything so you get all your discounts.she understands her clients needs and works with you."

"I didn’t realize how much I was overpaying on my old auto insurance… My agent Brenda Roman helped walked me through it and I received an amazing quote! Highly recommend"

"Angela Roudez, is our agent and they are always available for our insurance needs. Regina gives excellent customer service and she allows up whenever something is pending. Thank you Angela and Regina, appreciate your service. Recommended for your Insurance needs. Helpful and reliable."

"I am experiencing extreme financial hardship! Dan of Angela Rodez State Farm Agency delivered exceptional customer service by following up phone calls and searching for the best resolution for my issues. He was able to get me back on track with my policy which has taken stress away during this challenging time. Thank you Dan!"

"Spoke with State Farm representative Kimberly in regards to processing my car insurance payment. Kimberly was very kind, courteous, and polite while helping me process my payment. I'm sure Kimberly is a joy to work with."

"Great customer service."

"State Farm under the leadership of Ms. Angela Roudez, has always provided me with top quality excellent service. The staff is always available and easy to reach, and very attentive to my questions and needs. Their work is top notch consistently . I have been their client for over 10 years, closer to 15 years. Their rates are great. I would definitely recommend this office."

"Very poise and courteous great customer service"

"Dan when above and beyond expectations when I called in with questions in regards to my policy. Excellent customer service!!"

"Angela and her team are always helpful, responsive and make me feel like a valued customer."

"Dan Carroll in this office is wonderful - friendly, responsive, and effective!"

"Angela Roudez State Farm and her team member, Dan Carroll provided outstanding customer service!"

"Competent, professional, personalized service! They treat you like family to make sure you get the best products for you at the most competitive price."

"Very helpful and efficient!"